General Refund Policy for Donors
This Refund Policy applies to all donations for which a tax receipt has been issued. Please consider carefully before kindly donating to Maccabi Canada as refunds will only be issued in case of a valid, verifiable reason and at the discretion of Maccabi Canada.
If donation has been made in error or there is a discrepancy, please contact email@example.com so that we can make a correction or issue a refund via cheque or credit to the credit card used for the donation. Any tax receipts issued for donated amounts will be voided and new tax receipts will be issued for the corrected donation amount. Tax receipts for fully refunded amounts will immediately become void and invalid.
A request for a refund for any reason must be made within 10 business days from the donation date. Please note that there will be 15 percent service charge on the amount.
When applying for a refund or correction, please email the following (1) a copy of the tax receipt, (2) your name (3) the initial purpose of your donation and amount, and (4) the reason for refund or correction to firstname.lastname@example.org.
A processing fee of $35.00 will be charged to any cheques that are returned to Maccabi Canada due to insufficient funds.
Refund Policy for the Games
If an athlete withdraws from competing in the Games (European Maccabi Games, Pan American Maccabi Games and/or Maccabiah) for any reason, all 1st party donations are subject to the Maccabi Canada’s cancellation policy. Each of the individual refund timelines are outlined below.
3rd party donations are non-refundable.
What is the definition of a 1st party and 3rd party donor?
A 1st party donor in relation to the athlete* is defined as one of the following:
- athlete themselves
- sibling’s spouse
- another athlete
- spouse of another athlete
- child of another athlete
- parent of another athlete
- sibling of an athlete
- grandparent of another athlete
- grandchild of another athlete
- spouse of any of the above
- business or corporation owned/controlled by any of the above
3rd party donors are those not listed above.
*means the athlete is registered to participate in any of the Maccabi games (European Maccabi Games, Pan American Maccabi Games and/or Maccabiah)
Transferring non-refundable funds to other participants
The non-refundable portion cannot be transferred to another participant’s account. Athletes and/or 1st party donors will receive an official donation receipt for the non-refundable portion. First party donors may choose to donate the refundable portion to Adopt An Athlete fund to help an athlete in need, in which case, a tax receipt will be issued for the amount transferred.
Transferring excess funds from athlete’s account to other participants
If an athlete’s account has funds in excess of their participation fee, all 3rd party donations will be allocated to Maccabi Canada’s Adopt An Athlete fund and will be used to help other athletes in need. First party donors may choose to allocate the extra funds towards Maccabi Canada’s Adopt An Athlete fund (and receive a tax receipt), otherwise, the money will be refunded to the payee minus a 10% processing fee. Refunds will be issued after the games by request only. Refunds will not be made post December 31, 2017.
If you have questions or need further clarification, please contact our office.
In the case where a sport or a team has been eliminated from the Games by Maccabi Canada or by the Organizing Committee
1st party donors will be reimbursed 100 percent of their contribution. Reimbursement is limited to the amount received by Maccabi Canada and will not include any additional expenses incurred by participants and/or their family members and supporters as a result of their planned participation in the Games.
3rd party donors who donated to support athletes, a sport, or a team will select one of the following options:
1. Their donation will be refunded minus 15 percent administration fee, and the tax receipt issued for this donation will be voided.
2. Maintain their donation which will be directed to another athlete in need, and keep the tax receipt.
The initial $40 tryout registration fee is non-refundable under any circumstances.
We strongly advise that you take cancellation insurance. Please contact our office for information.